Data Privacy Policy
This Privacy Policy explains how we at Allwins collect, use and protect the personal information you provide when you register, play or otherwise interact with our online casino. We respect your privacy and aim to be clear about the types of data we hold, why we need it and the choices you have about your information.
Types of data we collect
Personal data
When you register an account we collect personal information such as your full name, date of birth, address, email address and telephone number. We also collect identity documents and verification details where required for KYC checks and to meet our legal obligations.
Technical data
We gather device and technical information including IP address, browser type, device identifiers, operating system and log data. This helps us deliver the service, maintain security and improve site performance on mobile and desktop.
Transactional and activity data
We record transactional details such as deposits, withdrawals, payment method information, bet and play history, bonuses claimed and account balances. We also keep records of account interactions with customer support and any responsible-gambling or self-exclusion choices you make.
How we use your information
We use your data to operate your account, process payments, verify identity, prevent fraud and money laundering, provide customer support and respond to requests. Your information is also used to send essential account messages and to administer regulatory and compliance obligations. Where you have consented, we may contact you about updates and non-essential service news.
Data protection practices
We protect your information using appropriate technical and organisational measures including encryption for data in transit and secure storage for personal documents. Access to personal data is restricted to authorised staff and third-party providers who need it to deliver services. We review security practices regularly to maintain confidentiality and integrity.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, enable essential site functions and measure performance. Third-party providers may also use cookies for analytics and advertising. You can manage cookie preferences through your browser or via the site cookie settings. Disabling certain cookies may affect site functionality.
User rights
Under applicable data-protection rights you may request access to the personal data we hold about you, ask for inaccurate information to be corrected, and request deletion of data where there is no legal reason to retain it. You may also object to or restrict certain processing and withdraw consent where processing is based on consent.
Access, correction and deletion
To exercise your rights, contact us at [email protected]. We will respond to verifiable requests within a reasonable time and may ask for proof of identity before fulfilling requests to protect account security. Certain information may be retained where required by law or to fulfil contractual obligations.
Information sharing and third parties
We share data with payment processors, identity-verification and anti-fraud providers, game suppliers, regulators where required and other service partners who perform tasks on our behalf. These partners are contractually bound to protect your information. We do not sell your personal data.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified via the site or email where appropriate. Please check this page regularly to stay informed about how we handle your personal information.